Part-Time Telephone Verification Operator

Waco, TX

Job status
Part time
$13.84 – $16.00 Hourly
Job description

We are following the social distancing guidelines for Covid-19! All interviews and training have transitioned to a virtual platform.

We are now hiring Part-Time Telephone Verification Operators to support our American Income Life business line in Customer Service. You will have paid training starting at $13.84/hr. Once in production, first year earning potential when on target ranges between $14–$16/hr.

As a Telephone Verification Representative, you are responsible for verifying life and health insurance applications directly with potential customers, which is a vital part of our company’s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the company will decline or issue a policy.

You can also expect to:

• Handle inbound and outbound telephone calls with potential customers.

• Accurately document the information on the appropriate database.

You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. We offer a friendly, casual work environment and an excellent earning potential-you can earn an hourly wage plus bonus based on performance.

Essential Job Duties

• Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment.

• Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed.

• Clearly explain the application process to potential customers.

• Accurately complete additional paperwork as needed.

• Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database.

• Transfer calls to appropriate department as needed.

• Successfully meet the minimum expectation for departmental key performance indicators (K.P.I.s)


• Must be outgoing and hardworking

• Must have a desire to learn and grow within the company

• Must be a self-starter

• Detail-oriented

• Friendly, efficient, and a good listener

• Minimum typing requirement of 30 wpm

• Proficient use of the computer, keyboard functions, and Microsoft Office

• Knowledge of medical terminology and spelling is a plus


• Ability to work independently.

• Ability to multi-task.

• Ability to work under pressure.

• Excellent oral and written communication skills.

• Excellent organization and time management skills.

• Superior customer service skills.

We are an Equal Opportunity Employer.

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