Evening FT Conservation Specialist

Waco, TX

Job status
Full time
Paid vacation, Life Insurance, Health Insurance, Dental Insurance, 401K / Retirement plan
$13.70 – Hourly
Job description

Globe Life is actively interviewing applicants for Conservation Specialist role in their Customer Service department, supporting the American Income Life business line. Compensation is Hourly + Incentive Pay!

The schedule for this full time position is M-F 12pm-9pm. 

Training will be Monday - Friday, 8AM - 5PM

We are following the social distancing guidelines for COVID-19! All interviews and training have transitioned to a virtual platform.

As the Conservation Specialist you will:

• Maintain direct contact with policyholders by telephone.

• Retain current policyholder business by explaining current benefits.

• Collect past due premiums

• Offer methods to satisfy their insurance needs.

There is no cold calling in this position.

This position is structured so that advancement to a Senior Conservation Specialist Position (LG5) is automatic after one year of service.

Education requirements
• High school diploma or equivalent.
Experience requirements
• Internal candidates applying for this position must have 1 year experience in Policy Owner Service.
• Minimum typing requirement of 30 wpm.
• Service inbound calls from current policyholders with the intent of cancelling their insurance benefits.
• Place outbound calls to current policyholders regarding coverage, premium, and other policy information.
• Record the outcome of the calls.
• Perform research necessary to effectively answer policy holder questions and concerns.
• Compose business letters and effectively communicate in writing and verbally.
• Ability to work independently and make judgement decisions.
• Ability to understand and apply a variety of oral and written instructions.
• Ability to operate standard office equipment as well as software packages required by the department.
• Must demonstrate initiative.
• Proficient communication skills including proper grammar, word usage, and punctuation in writing and verbally.

We are an Equal Opportunity Employer.
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