Part Time Bilingual Verification Customer Service Representative

Sorry, this job has expired.

Omaha, NE

Job status
Part time
$12.00 – Hourly
Job description
Globe Life is is seeking outgoing people and friendly bilingual voices! We have great opportunities available at our call center in Omaha, Nebraska for part-time bilingual (Spanish and English) Customer Service Representatives for Quality Assurance Verification (QAC).

We are looking for people that are self starters that want to be recognized and incentified based on their personal performance. Bilingual pay differential is available to those who pass the language competency assessment.

There is no cold calling and no sales. You will be calling people that have applied to have an insurance policy and verifying the information on the application is accurate.

Compensation for this position is hourly during training and then goes to a pay for performance system where your performance determines your pay! There is great earning potential!

Some of our employee benefits include:
• A company-funded pension plan
• Paid vacation
• Paid personal time

As a CSR for Quality Assurance, you will conduct outbound calls and take appropriate action with each. You will interact with potential, current, and future customers and thoroughly document the interaction using appropriate resources while maintaining proper adherence to the procedures and policies of this department.

This position is a vital part of our company’s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the company will decline or issue a policy.
Education requirements
• A high school diploma or equivalent.
Experience requirements
• 1 + years previous experience in a customer service role.
• Microsoft Office user knowledge and typing skills.
• Ability to type a minimum of 30 WPM
• Medical Terminology preferred
• Proficient use of the computer with an emphasis in basic Microsoft Excel.
• Part Time staff must be able to work Saturday Mornings (4 hour shift)
On a day to day basis you will:
• Assist with daily call volume. Some of the customer service representatives will return calls or contact clients regarding their policies.
• Provide accurate answers or next steps to customer inquiries in a professional and courteous manner.
• Document or verify information into the contact system.
• Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.).
• Reinforce the benefits of Globe Life policies when appropriate while interacting with clients.
• Solve issues with tact, compassion, and a positive attitude should a client be experiencing a life event.
• Professionally handle and resolve escalated issues.
• Meet quality assurance requirements and other key performance (KPI) metrics.
You must be able to:
• Self-motivated, with high energy and an engaging level of enthusiasm
• Excellent computer navigation skills
• Self-Driven, dependable, able to pay close attention to detail, and extremely organized
• Ability to deal calmly and professionally with customer issues
• Negotiation skills to help navigate through escalated calls
• Positive team player with a good sense of humor
• Strong listening and communication
• Spanish/English Bilingual Reps are offered a pay differential upon successful completion of the Bilingual assessment.
Work hours
• 4 weekdays from 5pm-9pm and Saturday from 8am-12pm.

About us:
Globe Life Inc. is headquartered in McKinney, TX, just 30 miles north of Dallas. Globe Life Inc. is a financial services holding company specializing in life and supplemental health insurance for middle-income Americans, marketed through multiple distribution channels including direct response and exclusive and independent insurance agencies. Our success is earned one family at a time. Our mission is to help working-class families secure financial protection from adverse circumstances.

We are an Equal Opportunity Employer.