Health Customer Service Representative

Mckinney, TX

Job status
Full time
Job description
Globe Life is is seeking outgoing people and friendly voices!
We have great opportunities available at our headquarters in McKinney, Texas for full-time Health Customer Service Representatives.

As a Health Customer Service Representative (CSR) you will provide superior customer service. Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems. Through training, your focus as a CSR is on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for your role (i.e. attendance, utilization, call quality, etc..). The Customer Service Representatives acts on behalf of Globe Life and Accident Insurance and its affiliates as First tier support for all customer inquiries and is required to effectively communicate and resolve each related issue. This position is also required to assist with important department and company initiatives, on an as needed basis.

Monday to Friday schedules, no weekend phone schedules.
Site closed-Thanksgiving and Christmas
Future Work from Home opportunities

Compensation for this position is hourly during training and then goes to a pay for performance system where you can determine your pay! There is great potential!
Education requirements
• A high school diploma or equivalent.
Experience requirements
• Previous experience in a customer service role.
• Microsoft Office user knowledge and typing skills.
Responsibilities
On a day to day basis you will:
• Assist with daily call volume. Some of the customer service representatives will return calls or contact clients regarding their policies.
• Provide accurate answers or next steps to customer inquiries in a professional and courteous manner.
• Document or verify information into the contact system.
• Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.).
• Reinforce the benefits of Globe Life policies when appropriate while interacting with clients.
• Solve issues with tact, compassion, and a positive attitude should a client be experiencing a life event.
• Professionally handle and resolve escalated issues.
• Meet quality assurance requirements and other key performance (KPI) metrics.
Skills
You must be able to:
• Ask probing questions, understand concerns, and overcome objections.
• Have an aptitude for Medical Terminology and Insurance Terminology.
• Learn new computer systems.
• Understand customer service principles and practices.
• Possess a professional and friendly attitude and be able to quickly develop a rapport with customers.
Work hours
Monday to Friday schedules, no weekend phone schedules.
Site closed-Thanksgiving and Christmas
Future Work from Home opportunities

About us:
At Globe Life, we really do value our employees and it shows! We make sure you have your own dedicated personal work space and we don't make overtime mandatory-that is truly optional scheduling.

Employees at Globe Life are dedicated to their work and we are dedicated to our employees and want to give you peace of mind for your future retirement. After 5 years of working together and being vested, Globe Life provides a company funded pension plan for employees. On a day to day basis, you will enjoy a company culture that embraces individuality, celebrates our successes, offers an attractive employee benefits package, and fosters personal development and seeks to promote internal talent.

We are an Equal Opportunity Employer.
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