Full Time Telephone Verification Representative

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Waco, TX

Job status
Full time
Job description
We are following the social distancing guidelines for COVID-19! All interviews and training have transitioned to a virtual platform.

We are now hiring Telephone Verification Representatives for the Waco, TX American Income Life business line of Globe Life.

As a Telephone Verification Representative you are responsible for verifying life and health insurance applications directly with potential customers, which is a vital part of our company’s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the company will decline or issue a policy.

You can also expect to:
• Handle inbound and outbound telephone calls with potential customers
• Accurately document the information on the appropriate database.

You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. We offer a friendly, casual work environment and an excellent earning potential-you can earn an hourly wage plus bonus based on performance.
• Must be outgoing and hardworking.
• Must have a desire to learn and grow within the company.
• Must be a self-starter.
• Detail-oriented.
• Friendly, efficient, and a good listener.
• Minimum typing requirement of 30 wpm.
• Proficient use of the computer, keyboard functions, and Microsoft Office.
• Knowledge of medical terminology and spelling is a plus.
• Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment.
• Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed.
• Clearly explain the application process to potential customers.
• Accurately complete additional paperwork as needed.
• Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database.
• Transfer calls to appropriate department as needed.
• Successfully meet the minimum expectation for departmental key performance indicators (K.P.I.s)
• Ability to work independently.
• Ability to multi-task.
• Ability to work under pressure.
• Excellent oral and written communication skills.
• Excellent organization and time management skills.
• Superior customer service skills.

We are an Equal Opportunity Employer.