Customer Retention Representative

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Mckinney, TX

Job description
Globe Life And Accident Insurance Company has immediate openings available for full-time Customer Retention Representatives.

We offer competitive wages and paid training–no previous Customer Service experience is required. We are seeking outgoing, customer service-oriented people for our inbound and outbound call center in McKinney, TX located in Stonebridge Ranch.

Some overtime may be required in this position.
Education requirements
• High school diploma or equivalent. Some college preferred.
Experience requirements
• Experience in a call center environment preferred.
• Some insurance and/or sales experience preferred.
Qualifications
• Knowledge of life and/or health insurance terminology preferred.
Responsibilities
• Service inbound calls from current policyholders with the intent of cancelling their insurance benefits.
• Answer questions regarding coverage, premium, and other policy information.
• Compose business letters, communicating effectively through written and verbal communication.
• Work independently and make judgment decisions.
• Make outbound calls to existing policyholders to collect delinquent premium payments.
• Resell the benefits of our policies and provide excellent customer service.
• Use various sales techniques to help increase the retention of our policyholders.
• Record policyholder information for reporting and transactional purposes.
Skills
• Extensive telephone contact and appropriate telephone skills are required.
• Basic Microsoft Excel skills required.
• Ability to use discretion and tact when providing service to customers.
• Ability to solve complex policyholder issues with a positive attitude.
• Ability to work in a fast-paced environment and work well under pressure.
• Ability to sit for extended periods of time.
• Ability to reaches above shoulder level.

At Globe Life, we really do value our employees and it shows! We make sure you have your own dedicated personal work space and we don't make overtime mandatory-that is truly optional scheduling.

Employees at Globe Life are dedicated to their work and we are dedicated to our employees and want to give you peace of mind for your future retirement. After 5 years of working together and being vested, Globe Life provides a company-funded pension plan for employees.

On a day to day basis, you will enjoy a company culture that embraces individuality, celebrates our successes, offers an attractive employee benefits package, and fosters personal development and seeks to promote internal talent.

We are an Equal Opportunity Employer.
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